The Owner Is A Very Shady character After a lot of research to find the best/highest quality VW camper conversion I could I bought a brand new 80K VW T6 from this horrible company.Firstly they messed me about by not having it ready on the agreed collection date - That was a day off work and train ticket completely wasted!On my way home the interior light fell down from the roof and the airbag light came on and wouldn't go off.I got it home put the roof up and as soon as it rained the poptop leaked like a sieve !!They took it back and put a really cheap roof on, when I got it home guess what - the new one leaked like a sieve again and the van was filthy and full of saw dust.They had it back again, and this time fixed the roof (gave me a different colour one without even asking if that was ok), but still only fixed half the things on the snagging list and again sent it back to me full of sawdust.As soon as I washed it the trims on thr front bumper revealed they were bright yellow under the grey paint so they used second hand trims on a brand new vehicle.Since then lots of things have broken despite me only driving 3k in it so far.I made various complaints to managers who have no idea how to provide customer service.Eventually, I got a response from them, telling me I need to deal with their solicitor, I contacted their solicitor who asked for loads of details and then responded to say he'd been de-instructed by them !Eventually I managed to speak with the owner on whatsapp who I thought would be the voice of reason but he's the worst one out of all of them, rude and unprofessional, he clearly doesn't care about customers, he strung me along until after the summer season then ignored me.The annoying thing is that I was really nice to him, telling him that as I run a business myself, I really wanted to give them every opportunity possible to fix the issues before I left them a bad review but still almost 2 years later i've not heard anything back from them and they havent fixed any of my issues.So i'm now reluctantly writing this review.They look very professional but trust me they are far from it - STAY WELL AWAY !UPDATE: After posting this review on Trustpilot the Owner then sent me a screenshot of my own company name and address asking if this is my company - he then went on to my own companies trustpilot page and wrote a FAKE review pretending to be a customer.Would you really want to buy an expensive camper from a guy who runs his company/acts like this? I also notice that there were 6 reviews left after mine all within the space of a few hours which are obviously fake - 2 of which have even been left by himself !Dont Trust Him With Your Money - You'll Regret It !!
Claim your business profile now and gain access to all features and respond to customer reviews.
We are one of the largest VW Campervan conversion companies in the U.K, focusing on a high end premium product with second to none attention to detail throughout. With branches in Durham & High Wycombe we cover the vast majority of the U.K. After building our first campervan in 2010 the response was overwhelming, since then we now build over 300 bespoke campervans each year at our 18,000sq/ft facility in the heart of the North East!See more
