I was issued a voucher by email on 20/01/26, but it showed an expiry date of 31/12/25 — already expired. I contacted customer services simply to confirm whether the voucher would be valid for a booking at Holborn on 14/03/26 (my birthday), or to request a corrected replacement code if not.Despite multiple emails, the same staff member repeatedly avoided answering this very straightforward question. Literally just writing one liners! I was told “this should be fine” and “yes as it was issued 20/01/26”, but there was no clear confirmation that the voucher would actually be accepted on my booking date. When I asked for clarification or for the query to be passed to someone else, I was repeatedly asked to forward the original email instead of receiving a direct answer.All I wanted was written confirmation I could rely on before making a booking. The lack of clarity, accountability, and basic reassurance has completely undermined my confidence in using the voucher at all.Poor communication and an unnecessarily frustrating experience. I'm thinking of going elsewhere!!!
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70,000 sq. ft. entertainment facility. Cosmic & VIP Bowling. Laser Tag, 120+ Awesome Arcade Games, Mini Golf, Bumper Cars, Restaurant and Full Bar.
