Alltrust took over my SIPP from a previous company who liquidated overnight. I started drawing down my pension late last year, at a rate of 2000 net per month. In October last year, I found that Alltrust had mistakenly informed the HMRC that i had received £77 k in pension payments for the current year, which is a nonsense. Consequently, my Tax Code changed and I am now having 40% deducted at source. My Accountant has spoken with HMRC and is powerless to correct the error, it has to come from the Pension provider. So my IFA tries to contact them daily, which is no mean feat as they just don't pick up, to try to persuade them to rectify the situation. This has been going on for months now, despite assurances that they will correct their mistake. They don't, they are liars. They blame system failures, a 2 month backlog of work and the fact that they have taken over two other SIPP provider "books" and are overwhelmed. When this is finally sorted my IFA will escalate to the Ombudsman. I share previous posters sentiments that they are the worst Company I have EVER had the displeasure of dealing with. Do your blood pressure a favour and avoid these clowns at all costs. You have been warned.
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Alltrust, established in 2005, is an award-winning
UK-based provider of trustee and administration
services for Self-Invested Personal Pensions
(SIPPs), Family Pension Trust (FPT) and Small Self-Administered Schemes (SSAS).
We have offices based in Salisbury, Cardiff,
Melksham, Silsoe, Bolton, and Spain.
As a longstanding provider of SIPP and SSAS
arrangements, we are committed to helping
members maximise the value of their pension
schemes and achieve their long-term financial
goals.See more
