I placed an order on 4/8/2025, never got the manual. I sent an email to customer service on 4/13/2025 asking where manual was since coming as PDF. Their response, we are still looking for the manual. On 5/4/2025 I asked for a refund since it had been a month since I placed the order. I was told on 5/4/2025 that I would promptly be reimbursed by original method of payment, which could take 5-10 business days. It has now been 21 days since this email was sent and NO REFUND has been done.
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