My account has been frozen for about 10 days. I have called customer service daily trying to resolve this issue. Each time, I must answer automated security questions before speaking with anyone, but I have been unable to pass them. Consequently, they won’t let me talk to a representative or offer alternative identity verification. I've been completely locked out of my own funds for over 10 days despite my repeated attempts to resolve this.
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Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.