The customer service representatives are polite, but the delays I’m facing are absurd. I attempted to add my husband to my savings account, and what was promised as '5-7 business days' has dragged on for WEEKS. There are no updates unless I reach out first. I’ve called and emailed over 10 times and have been blamed for the delays, despite having to initiate contact for updates. The team clearly lacks concern for customers. In the future, they need to communicate proactively and provide updates when there are delays. Ignoring a customer for weeks is unprofessional and unacceptable.
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Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.