I was in good standing with Ally for years up until I lost my job and started to struggle financially. I called asking for help and go nowhere. My car ended up getting a Repo and i got it out as fast as I could paid the balance in FULL!! I was able to get the $2,100 is what they said I had to pay. So that is what I did. They NEVER motioned a fee that would be added after a repo... Months ago I called asking about the late fees and why I still had the late fees and another fee when I just paid $2,100... No one could answer my questions and stated they would put in a request to remove the fees.. Months later I still have these fees and everyone I have talked to says it is because of the repo that I just make my mini payments and do not pay the fees that are at this point accumulating. Yesterday I called after 5PM because I work during the day I spent a hour on the phone was transferred a total of 6 times repeated my personal information, (My address, my SS#, my phone number)6 times!!!! I asked for a supervisors several times and was told NO supervisors work after 5PM!!! So they just let CUSTOMER SERVICE run wild during the night and no one knows what they are talking about, no one speaks English the language barriers are just insane!! The staff is so disrectful it's not even funny.. They think it's hilarious to just transfer you back and forth to people.. you can here them all laughing in the back ground.. Each person I talked to talked over me, told my I am only concerned about my fees and that I need to be concerned about just pay my bill.. that I am 41 days past due... but yet they have my information in front of them and see that I have a payments set up for Friday to pay my past due balance.. I refuse to pay these fees... No one can explain the fees.. Late fees for a repo that was paid months ago is wild to me... After $2,100 paid.. There should be NO late fees... The car would have never got reopped in the first place had I not lost my job due to getting a ill... No one here is compassionate, no one here is understanding they do not care if you are sick, dying or care about you at all. They just want money.. I am making a complaint to the BBB as well.. This bank is a joke!!! no one is professional.. no one here cares about what you have to say.. They literally want to upset you to were you just give up trying..
Claim your business profile now and gain access to all features and respond to customer reviews.
Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.