I have always maintained a strong payment history with my online bank. Recently, my computer was compromised, leading to two significant fraudulent charges on my credit card. After confirming the fraud with the source of the charges, I reached out to the bank to file a claim. Unfortunately, they failed to take action. A week later, the fraudulent charges remained on my account and were still being reported to credit bureaus. When I called again, they had no record of my initial inquiry. I submitted another claim to address the two charges, but it took nearly three weeks to resolve just one. They had no information regarding my request for both removals. It's been over two weeks since my third call, and the second fraudulent charge is still unresolved. I have also disputed the matter with a credit bureau, but there has been no progress. The fraud department has been unhelpful and unprofessional. This has been the worst banking experience I've encountered, and I plan to close my account as soon as possible.
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Ally Financial is a bank holding company organized in Delaware and headquartered in Detroit, Michigan.