I purchased a coat from here over a month ago, it arrived very quickly, it was a beautiful coat as expected... but did not fit my frame, so I decided to return it. After requesting the return it took a few days to get a reply "we will send a return label very soon" (very soon meaning another couple of days). I shipped it back promptly and have been watching the tracking to ensure it would arrive to it's destination. Well, its been 11 days since it arrived and I still have not heard anything about my refund. Their website states it will take 5 days after arrival to be sent the refund, which obviously is not true since I can't even be acknowledged. I sent an email two days ago to request an update and of course I have not heard anything yet. I am really disappointed because truly the clothes that they offer are beautiful and I would have probably purchased other things in the future if I had not had such a poor experience thus far. It is frustrating having to pay so much for the return as well, though I was aware of that going into it. I understand sometimes things get busy and timelines get pushed, but I really am just asking for some type of update so I don't feel in the dark with such a large sum.
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