I had one of the worst customer service experiences with Almosafer. I booked a flight and later needed to either cancel or modify it. To my surprise, I was told the ticket is non-refundable, which I understand based on airline policy. However, the shocking part was the cost of modification:They asked me to pay 1351 SAR just to change the flight — that’s even more than the original ticket price!When I asked to cancel instead, the refund was only 30 SAR out of the full amount I paid, after deducting excessive service and airline fees. This is unacceptable and feels like I’m being scammed under the name of “policy”.I feel completely disappointed and will never book through Almosafer again unless they improve their transparency, pricing logic, and customer service. I highly advise others to think twice before booking.
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