I am absolutely disgusted with this company. Worst customer service I have ever encountered. There is no phone number or chat option. The only way I can find to contact them is an email address. I placed an order on January 1st. Today is January 16th and still don't have my package. I am in Texas. I have tried tracking it, and the tracking details do not show WHO the shipping company is or how to contact them! The tracking says delivery attempted, but no one has called me or attempted delivery. I live in a 2nd floor condominium and my Suite is clearly listed on my order. I get packages from USPS, UPS and FedEx daily with no issues. They are clearly using a 3rd rate shipper BE WARNED and then do not provide any support or route to actually getting what you paid for! Initially, Support replied to my email and said reach out anytime for updates. I have since reached out 6 different times and they are now ignoring my emails. I just want the shipment I paid for! This company is extremely questionable and clearly does not stand behind their order process. I will file a dispute with AMEX...be warned!
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