alphawarranty.com

Eager to take your money with no intention of making good.

We have an ongoing battle with Alpha Warranty since 07/02/2024 when our car went into the shop for a transmission gear failure. On many occasions the shop submitted the requested information, yet somehow only some was received, while the photographic documentation managed to not get there. Somehow only selected documentation, all sent to the same email address, made it through to the claims adjusters. Over two weeks of run around later it was necessary to get our car back and continue this as a reimbursement request. On 08/02/2024 Alpha Customer Support supplied us via email the information needed to process the request for reimbursement. On 08/21/2024 we submitted all of the outlined documentation. Additionally on 08/23/2024 I supplied them with the photos from the shop that they were never able to figure out how to open and view. We are approaching the 14 day mark after the last submission of information with zero follow up with us or to the shop that was used for repair. We are out $1979.12 with no end in sight. After further review of their BBB profile, we unfortunately see that we are far from any exception as it appears their business model is to collect your money and wear down the policy holder to ensure that follow up will cease and claim payment is never issued. From the call center to the "floor supervisor", no one has any answers and I am able to routinely catch them in their own deceit and misdirection.I highly advise anyone to STAY AWAY from Alpha Warranty. Put the money that would be used to buy a policy from Alpha Warranty into a savings account and let it sit there till needed. At least when the time comes, you know that the repairs will be paid for and hours of your time will not be wasted.Update as of 09/11/2024.If one was to look up obfuscation, a link to the reimbursement process and most likely general practices of operating would be there. We were just informed that the email sent to us from them was incomplete in the total details needed. Originally we were instructed in writing to submit the followingfor reimbursement:1. Invoice of repairs (facility details / date of repair / detailed description of issue / diagnosis, parts, and labor / VIN)2. Receipt showing the facility was paid and vehicle was picked up, and a proof that payment was made by us.3. Brief explanation of why prior contact was not made. In this case contact was made, we did not have the luxury of waiting for weeks on end to get the car back.As previously outlined, all of this was submitted as requested on 08/21/2024 and 08/23/2024 the photos Alpha's adjusters had originally requested from the facility.Today's contact has brought about that the claim is/was denied as all of the information was not provided. We were expected to know that additional information, not included in the guidelines for reimbursement email sent to us, was not available for review and thus the claim could not be processed. Not once we were contacted to supply this additional information / documentation to aid in the claims process. Now, seven weeks later, I am to contact the repair facility to see if they still have the transmission and get additional documentation on the gear failure above what we were initially asked to provide.Hands down this is a combining of the two separate processes of a pre-approved repair and an unapproved (re-reimbursement after the fact) repair. Every time they get pinned down on what is required, the stipulations of a successful payment of claim changes to which ever guidelines best fit to avoid the servicing of our valid claim.------------------------------------------------------------In reply to Alpha Warranty. With great frequency, I have contacted your front line support staff to only get the runaround and finally pawned off on having a floor supervisor call me 24 to 48 hours later so they are able to further research my situation. When the floor supervisors did get back to me, amazingly enough these were the only two times anyone from Alpha reached out to us during the entire process, their knowledge base from all of the research that was done into my situation was less than the original call center employee had when they picked up the phone and said hello. Your "hat in hand" reply here is no different than multiple assurances of service and well wishes that "if they could do something, they would" I get each time I am given the runaround when I call in. After my latest call received from another floor supervisor from all of their in depth research done in our claim, I saw that once again my time was wasted and nothing was achieved. At this point all avenues against Alpha are being researched.

Date of experience: Jun 29, 2024