My spouse and I had planned a cosmetic surgery with this doctor. Throughout the entire process, we only communicated with the assistant. Although I had already informed the assistant about the medications I was taking, on the day of the surgery the anesthesiologist said, “You are taking medication, we cannot operate” and the procedure was canceled. This caused a serious loss of trust as well as unnecessary travel expenses and wasted time.In addition, when my spouse wanted to speak with the doctor directly, during a FaceTime call the doctor made an unprofessional remark such as, “You can’t get enough of speaking with the doctor”, which made us very uncomfortable. When my spouse requested to speak without the assistant present—since it was going to be an intimate procedure—the conversation was abruptly ended with the response, “We are a team.” These attitudes were extremely off-putting and unworthy of a professional doctor.After these incidents, I requested a refund of my deposit. They said “okay” but for days there has been no follow-up. Despite repeatedly messaging, I received no result, so I sent a formal notice and will take legal action if necessary. All of our conversations are recorded on WhatsApp.This entire process has been a complete loss of trust and a source of distress for me. I strongly advise anyone considering surgery to make their decision with much greater caution
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