I signed up for Altafiber with a clear agreement—$50/month, no installation fee, and billing by mail and email—but due to their error entering my email incorrectly, I never received a bill, couldn’t access my account, and had my internet shut off. Despite paying $120 to restore service and being told all fees were cleared, the same issue happened again, forcing me to pay another $45 just to reconnect. Now, after paying my regular $50 in October, they’re demanding $104 for September, and this marks the fifth time I’ve had to argue over charges caused entirely by their own failures. As a single working mother, I don’t have time to fix Altafiber’s mistakes, and I’ve reached my limit—if this isn’t resolved immediately, I will escalate this legally, and frankly, I’d rather pay for a lawyer than give Altafiber another dime.
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