Never in all of my years, have I dealt with a more rude and condensing customer service representative, after being with this company for almost a decade. It baffled me with how apathetic she was, when I told her about my Mother's passing/needing assistance with having the late fees waived, because I thought the card was on file/set for autopayment. Unfortunately, the past customer service representative, did not set my card up for autopayment and charged me a late fee for TWO MONTHS! I am seriously thinking about switching service and never looking back.
Update: One employee/an extremely thoughtful/understanding supervisor, convinced me to still be a customer/apologized for the unfortunate/shockingly poor customer service. While I accepted the apologizes/the waived late fees, it still does NOT excuse the poor customer service I received before. Use Altrafiber at your own risk/be weary of their constant price increases out of the blue.
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