Very Disappointing Experience – Beware
I contacted this office seeking assistance for fine reduction for my two children, where the total fines amounted to AED 33,000. Unfortunately, my experience was extremely disappointing and unprofessional.
Initially, a staff member named Isra contacted me and confidently assured that the fines would be reduced to a maximum of AED 6,000, while their service charge would be AED 3,800. She also clearly stated that a refund would be provided if the work was not completed.
She arranged a meeting with the manager, Taranum, who repeated the same assurances. During the meeting, she even calculated the figures in front of us and stated there was a 99% chance of reduction based on our documents, including medical reports and court papers. I had clearly explained my medical condition and financial difficulties, and they repeatedly reassured me that everything would be handled smoothly.
We made the payment on 12th February. However, after receiving the payment, communication from their side almost completely stopped. Our calls and WhatsApp messages were ignored, and we had to continuously follow up and visit the office multiple times just to get updates.
On 18th February, when we requested a refund due to the lack of progress, Taranum claimed that the application had already been submitted on 15th February. However, the details she later shared showed that the application was actually submitted on 18th February at 9 PM, which clearly contradicts what we were told earlier.
Later, we discovered that the application had already been approved with only a 50% reduction, which is something we could have done ourselves without paying AED 3,800. Additionally, they had used their own contact details instead of ours, which meant we were not receiving any updates from Immigration. Despite this, they continued telling us there was no update.
When we confronted them after verifying the information directly with Immigration, their attitude became rude and dismissive, as if they had done us a favor. We were given no proper explanation regarding the service charges.
Overall, this office showed a lack of professionalism, transparency, and honesty. It appears that their priority is simply to collect fees, after which communication and responsibility significantly decline.
I strongly advise others to be cautious before using their services.
I also request serious action to be taken regarding the conduct of the staff members involved, particularly Taranum and Isra.
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At Al Tawkel Center, we believe that trust is the foundation of every successful partnership. Established with the vision of delivering elite services with uncompromising standards, we have grown into a trusted hub for businesses and individuals who seek reliability, transparency, and excellence.
We specialize in offering comprehensive solutions that simplify processes, reduce stress, and ensure success. From handling official documentation to providing strategic business support, our mission is to make every client’s journey smooth, secure, and efficient.
What makes us stand apart is not just the services we provide, but the values we uphold:
Integrity in every action.
Excellence as a daily commitment.
Innovation to keep our clients ahead.
Customer Care that goes beyond expectations.
Whether you are an entrepreneur aiming to build your dream business, a company looking for reliable support, or an individual seeking trusted guidance — Al Tawkel Center is your partner in progress.
With a dedicated team, modern solutions, and years of expertise, we continue to set new standards of service in the industry.
At Al Tawkel Center, we don’t just provide services.
We provide confidence, peace of mind, and a promise of excellence.
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