On a call in 2019, a week before COVID hit Canada, I asked Altona Savings (800 Bay St, In Toronto) to cash out my investment. They didn’t act, and when the market crashed, I lost a significant portion of my expected profits. To make matters worse, when I went to the branch, they told me the investment arm was a separate entity altogether, and not actually part of Altona Savings, even though I dealt with them as if they were.
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Alterna Savings is a credit union founded in 1908 in Ottawa.
