I had a very frustrating experience with this company. They never sent the official statement needed for my tax report, which forced me to make numerous calls. Each time I called, they promised they would send it, but they never did.They usually told me that I could download it myself, but that was not the official statement—only a statement for the last month of the year. After we closed the account, I could not even download anything anymore and had to rely completely on them to send the documents by email. Despite multiple promises, they still never sent them.I also do not understand why they created two accounts for one mortgage. Because of that, my common-law partner had to call them, even though he had never logged into the account before.Finally, they never returned the $15 deposit that we had to pay in order to obtain the mortgage.Overall, the customer service and follow-through were extremely poor.
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Alterna Savings is a credit union founded in 1908 in Ottawa.