alterna.ca

Members of Pace for many years, now with Alterna

We were members of the Pace Credit Union for many years and everything was going fine! Great service at the Mississauga Branch - we bank at the Matheson Br and previously, when Pace had an Office at Square One! So we go back that many years! Then came along Pace Securities and that was a disaster for many of us. We had built tremendous CONFIDENCE in Pace Credit Union and felt very secure that, as we retired, Pace Securities would be good for us. But a couple of Officers at the Pace Board had different, self seeking, objectives! The father and son team of the Smith family who shattered our dreams! Their case is being handled by KPMG and we are still waiting to hear the outcome, the fair and just outcome!We are now with Alterna and after initial "teething" problems we are happy. The service at the Matheson Branch, particularly by Anna Coccavo, Kavita Vyas, Aldale Johnson, Rita, Karen and the Manager Peter Jeyaraj, is highly commendable. We are happy and feel that they have OUR interests at heart! We hope our Confidence in Alterna is maintained by Management and that we Senior Retirees will not have to face what we did towards the end of the Pace era. We are not that computer savvy, and hope and pray that the Management of Alterna will continue to have and watch over the "Bells and whistles" that fraudsters may come up with and safeguard our financial assets!Sincerely, Al and Edna Mathias

Date of experience: May 03, 2024