They don't answer the phone anymore since Alterna took over. They don't return calls either. I have been inquiring since January about sudden Bank charges to my account. In December, I threatened to change banks and the teller Rose, told me, "make sure you don't forget to notify revenue canada about your direct deposits"! So I have been slowly transferring my money and direct payments to another institution. I've never been more displeasedwith a bank in my life.
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Alterna Savings is a credit union founded in 1908 in Ottawa.
