We have just returned from a trip with Altezza Travel (Kilimanjaro climb and safari) and cannot recommend this company highly enough.From making an initial inquiry we had access to a real person (Anastasia) via WhatsApp. Throughout the booking she responded to every little query immediately and thoroughly. When we were in Tanzania she kept in contact too. Nothing was too much trouble.Altezza are the most organised and helpful company I have ever come across. Everything runs like clockwork and there are so many added extras that they don't shout about, they just do them. Unfortunately I didn't quite make it to the summit of Kilimanjaro as I developed pulmonary edema. The guides (Richard and Starson) were fantastic and got me off the mountain quickly. Altezza were straight onto my insurance company, arranging a helicopter rescue and when I got to hospital, a rep (Leila) was waiting for me. Starson and Leila stayed by my side the whole time and had a hotel booked in case I didn't need to be admitted. My luggage had already been collected and was in a car waiting to take me to a hotel. They paid my hospital and pharmacy bill and then invoiced us a few days later - no pressure and grateful thanks when we reimbursed them. I didn't have to worry about a thing. The following day a car picked me up and drove me to the mountain gate to meet my partner. Leila, Starson, Richard and Anastasia have all kept in contact - checking how I am.The safari was much the same. Luxurious cars, a fantastic and friendly guide (Emmanuel), everything running on time. Most importantly, Altezza clearly treat their employees well. We heard numerous times that everyone wants to work for them. In a country were conditions can be tough and standards not always followed, Altezza appear to be leading the way.We have travelled a lot, used a lot of companies over the years, and have never come across a company like Altezza. They should run business courses on customer service.Thank you to the whole company and especially those mentioned above and the many others who looked after us, made the trip incredible and kept impressing us every day.
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