DO NOT BOOK WITH THIS COMPANY. THE OTLEY OFFICE IS RUN BY PEOPLE THAT FIND IT FUNNY WHEN SOMEONE HAS A ROAD TRAFFIC ACCIDENT. THE MANAGER OF THE OTLEY BRANCH WENT OUT OF HER WAY TO TREAT US BAD To give context - Myself and my partner were parked just along from this store. We are both disabled badge holders. Whilst stationary, a heavy goods vehicle crashed into the side of our car. The manager of Althams who’s initials are K.A then felt it appropriate to come out and shout at us about how we shouldn’t even be parked there as it says keep clear. We were actually parked behind the keep clear and weren’t blocking and entries / exits. Althams are also not in charge of policing the roads, they’re there to sell holidays. When I asked what negative impact we were having on their business, they couldn’t answer because they knew they were in the wrong. A shop keeper a couple of doors down made us aware that he’d had his car hit in that spot 4 times and that each time, Althams staff were rude and nasty to him. It doesn’t set a good example for your company when you have a bunch of 50 odd year old women all belittling and berating people in the street over something that doesn’t concern them or their business. I’m sure it isn’t in their contact of employment to police the traffic and to try and tell disabled badge holders where they can and can not park. A lot of disabilities are hidden and the way these women spoke to us and treated us had a bad impact on us. We were clearly shook up and yet this was the moment all 3 shop workers of Althams thought it appropriate to laugh loudly in our faces & belittle us because in their opinion we shouldn’t have been there. I admit it got my back up and sue to the sheer embarrassment, the stress they caused, the humiliation and the upset, I did start shouting back at them. They then tried to turn it all on us. We were the victims of an RTA and yet they couldn’t even ask if we were ok or were hurt. We’d like to thank the businesses either side of Althams who were very kind, empathetic, made sure we were ok and offered help. SHAME ON ALTHAMS STAFF. I will not recommend them.
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