I've been a faithful user of Alto IRA for years and was truly grateful for the access to Bitcoin and other digital assets they gave to me in the dread years of 2022 when I built my portfolio in the bear market. What I do not appreciate is their customer support, or rather, their support desk's inability to help me in a matter regarding the delisting of one of my assets.To be fair, I was sent at least one email that this asset was going to be delisted, but, to my detriment, I am very bad at checking my email. I didn't notice the email about my asset being delisted until a few days after the due date, so I certainly bear responsibility for failing to take action and sell beforehand. Unfortunately, because of the one-dimensional effort on the part of Alto IRA to notify me of this delisting, and my own tardiness in checking my email, thousands of dollars of assets that I had invested through Alto were immediately lost with no remedy.I know that investing in digital assets can be a risky endeavor, but I am simply floored that the company would fail to notify me by some other means such as text or call. Any extra effort would have been appreciated over simply losing my hard-earned wealth. I'm troubled too that there is no provision to have the asset automatically sold in case it comes about that it will be delisted.I know I'm flailing here, and there's a good chance that I am simply ignorant and this is 100% my fault but, because of this experience, I have sadly lost trust in Alto IRA, though they helped me tremendously in years past.
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