While the setup went smooth, the fees are fair, and the employees seem helpful, I ended up dealing with an issue that makes me question the safety and security of investing with Alto. Long story short, they are connected to Coinbase. One of the tokens I held was migrating to a new ticker, and Coinbase delisted the prior ticker. (RNDR changing to ticker RENDER). When that happened Alto and Coinbase shut off all ability for me to migrate, sell, transfer, anything. I'm being told there is nothing they can do, and Im just out the money. They wont send me the tokens, sell them, let me access them... nothing. These migrations and dellistings are a regular occurrance, and if you miss their email notice, they just feeeze your tokens and you loose it all. This is not whining or complainig- this is a fact, and major risk factor you need to be aware of before putting money into an Alto IRA. Its been a constant fear that if Coinbase delists a token, you loose all access, and cant recover anything. In about 3 years with Alto, I've seen dozens of notices telling me I have days to sell that token, or loose the funds. Heads up. Update: I've emailed Alto support a few times asking for documentation about them freezing my funds, and asked to speak with their compliance team. Crickets. They froze access to my tokens, won't give me any work around, and now are ignoring requests to speak with their compliance about it. Looks like I have to make a complaint to FINRA now.
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