Scathing review to follow...We switched in 2023, with all sorts of false promises from the sales team.Nothing works correctly - it simply is NOT compatible with the Scottish system so if you are based in Scotland avoid at all costs. Aside from this, their support, as noted with other reviewers, is an online ticketing system. Most recently this took 9 days for a response and only then after me sending 2 chaser tickets.Whenever we encounter a problem, we're given 'workaround' suggestions to make the thing do what we need it too which makes a mockery of training a new person since nothing is in any assemblance of an organised style or system. It is just shockingly bad. The trauma of changing CRM is bad enough and I don't know whether I can put my team through it again, but my advice to anyone considering a move of CRM systems, PLEASE AVOID ALTO AT ALL COSTS.I'll expect a response on here from someone on the marketing team trying to avoid bad reviews but would rather hear from support regarding some ACTUAL ANSWERS AND SOLUTIONS for the shambles of a mis-sold system.
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