Unfortunately, the experience with Amac was bad from the start. The website wasn’t working properly, getting stuck at the payment stage, so that I didn’t know if my purchase actually went through. It only worked on the 3rd time. Once the order was confirmed, I got a PostNL email saying it was on its way. The delivery was unsuccessful (said I wasn’t home when I was - not Amac fault I guess) and the package was left at PostNL location. The real problem was that I wasn’t able to collect it as I never received a pickup code. It just wasn’t there. Amac support wasn’t able to resolve this (I tried 2 of their support channels and talked to 3 different agents). They told me I should contact PostNL, PostNL sent me back to Amac. I think it was actually a technical issue but what bothers me is that Amac support didn't know what to do and how to go beyond the usual script to actually try and help me. Their only help was to tell me to wait until the package is sent back to them while my money is stuck with them until the return is complete. While it may not be their fault with the pickup code, as the sender they should have contacted PostNL to resolve the issue instead of telling me to do it. They were not interested in me collecting my package. Once I get my money back, I won’t be buying from Amac anymore.
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Amac is de grootste Apple Premium Reseller met een webshop én winkels verspreid over Nederland. Met een compleet aanbod aan Apple-producten en een uitgebreid assortiment aan accessoires voor de Mac, iPad, iPhone, iPod en Apple Watch is dit dé plek voor al je aankopen en cadeaus. Het team van Amac beschikt over alle kennis om je vragen te beantwoorden en adviseert je graag persoonlijk over de keuze en aanschaf van een Mac, iPad, iPhone of ander Apple-product.See more
