I received one broken item and another that was defective (the jewel was attached incorrectly, causing it to hang backwards compared to the other piece). Additionally, the quality of the jewellery was subpar and certainly not 'vintage' or made from the materials advertised (moonstone, sterling silver, gold plated). It clearly seemed to be sourced from a cheap mass-produced supplier, lacking any artisanal or handmade qualities. I reached out immediately for a refund, as the platform claims that defective or broken jewellery is eligible for a full refund with return costs covered. While the response was prompt, it was completely unsatisfactory—they proposed a 20% refund only if I paid for the return shipping. After several days of back-and-forth communication, they gradually increased the refund offer but continually ignored their stated policies. Eventually, I managed to secure a full refund, but this required an extensive email exchange and increasingly firm language on my part. I strongly advise against purchasing from this vendor. It's a complete scam.
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