I am always suspicious of reviews which eulogise over trips, but I can honestly say that our cruise on the Mekong and the additional visits within Vietnam and Cambodia were quite exceptional.From the moment we met cruise director AK we had nothing but superb service. My husband managed to leave his tablet on the plane so the first thing AK did was to help us get it back arranging for an AMA rep to meet us the airport when we went to retrieve it. The one thing he kept emphasising was that we were all part of the AMA family and that's just what it felt like. Within an hour of us arriving on the boat, the staff knew our names and used them. Everyone from Jenny who served us in the restaurant to the young man who gave out the water when we were going on a trip greeted us with a smile.The food was great with a superb choice at every meal - something to do with the Welsh chef perhaps?The guides were outstanding telling us not only about the places we were going to see, but also gave us an insight into their lives and their families.We enjoyed some very special entertainment from the dancing in Siem Reap and the water puppet show in Hanoi to the 'talent competition' put on by the staff who also did a farewell presentation.But it was the attention to detail which was second to none - nothing was too much trouble and that came across so clearly.Unfortunately the trip came to a bit of an abrupt end when I fell down the stairs on the boat in Halong Bay and broke my elbow, and I cannot thank AK enough for his diligence and care.He was with my husband and me for the journey to the hospital, talked to the doctors and nurses and visited several times to check up I was OK. The AMA staff got into gear while I was stuck in the hospital and helped my husband with all the arrangements for getting us home. AMA reps stepped in wherever they were needed from taking us to the airport to organising a wheelchair when we got there. When you are far from home and don't speak the language you feel very lost and I was so grateful AK was there. AMA should be very proud of their staff.It was good to be part of the AMA family for a couple of weeks, we will certainly be travelling with you again - maybe try and avoid anywhere with stairs?PS My fall was an accident, but maybe the dark stairs would benefit from better illumination?
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With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.See more
