I was disappointed in my river cruise experience. I was expecting a more personal interaction than the large cruise ships but found quite the opposite to be true. Simple requests were met with responses such as, 'I don't think I can do that' , 'you want that' (followed by a turned up nose), or by simply not doing anything. I found Rolf to be very dismissive with guests (not just with me, but also with fellow passengers) and his sales pitch on the last night did not need to include bashing your competitors. Left a sour taste with me. Hopefully that is not company policy.
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With nearly 20 years of experience on the world’s rivers, our family-owned and operated company has remained focused on what we do best: providing our guests with innovative and unforgettable travel experiences. Our visionary leaders were the pioneers of modern luxury river cruising and have received numerous prestigious awards and accolades. However, we are most fulfilled by the positive feedback we receive from our guests, whom we have always considered a part of our family. Join us, stay awhile and discover Europe, Asia, Africa, or Colombia with us – one river at a time.See more
