Not impressed anymore by these guys. I did ASM4 and went to various events, but I feel they have been super unreasonable about the "upgrade" to the in person event that got cancelled. I paid for a VIP ticket in 2020, and they promised this would be replaced by a virtual event and an event in person in 2023. I can't make the 2023 event and now they won't refund me anything. If I knew this would have happened, I would have NEVER paid for two VIP tickets back in 2020. Terrible way to treat a long time customer. Their customer service was really patronizing and completely inflexible. Be careful with what they "promise". They kept saying that the replacement 2023 event was a free upgrade - which is ridiculous. They basically took a whole bunch of my money which was supposed to be for an in person event and then just gave me a lame "virtual event" in place of that. I'm sorry guys, but you just lost a long term customer. Wouldn't recommend you anymore.
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