amazon.co.za

1.4
1.4 Based on 11 reviews

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Carin Munro
Four orders - three wrong products deliver

I have done 4 orders through Amazon South Africa. Three out of the four was wrong items delivered. Amazon SA customer services just passes the buck to the sellers and take no responsibility for the stock that they (Amazon) distributes (albeit on behalf of). There is no effort to try and remedy a situation and a customer is basically held hostage to re-order (and hope for the best) and then wait who knows how long for the refund of the returned product. I have sent back three items and the refund process was not quick, easy and painless. As soon as I receive (hopefully the correct) order, Amazon will NEVER see me again. I am a frequent online shopper, but Amazon now finally disappeared of my radar for good.

1
Date of experience: Feb 12, 2026

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