I recently tried to place my first order with Amazon, and it turned into one of the worst customer experiences I’ve ever had.I placed my order, paid, the transaction was confirmed in the app, and I received an order confirmation from the shop. About a minute later, I got an email saying my account had been blocked due to “suspected fraud.” From that moment on, I felt like I was being treated as a criminal rather than a new customer.They asked me, via their online portal, to upload a copy of my credit card statement as proof that I am the cardholder. I did exactly that. Instead of resolving the issue, I then received another request for more information, again only through the portal, without any real explanation or personal response. I provided the additional details as well. Apparently, that was still not enough.The next step was a demand for a copy of my passport.That is where I drew the line. A retailer has no business demanding a passport copy just to process a normal online order. It is the bank’s job to verify the legitimacy of a transaction, not the merchant’s. My bank already did this via 3D Secure, and the authentication was successful. That should be sufficient.In my view, this company treats new customers as if they are automatically suspicious until they hand over highly sensitive personal documents. The whole process is opaque, automated, and deeply intrusive. For a simple online purchase, this level of data collection is completely disproportionate and unacceptable!Based on this experience, I can only strongly advise others to stay away from this platform!
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