If I could give this company zero stars I would. I entrusted them with a near-new Coach rain mac for its first clean. I paid more than the usual fee for specialist cleaning to protect its leather trim. I received my coat back to find the metal buckles had not been protected and were therefore damaged in the cleaning process. To say I was furious, is an understatement! Worse than this, American Dry Cleaning Company has refused to take responsibility for this!On discovering the damage, I contacted the particular branch immediately and returned the coat to them. I was greeted by an understanding staff member but was essentially informed that American Dry Cleaning Company would not be taking any responsibility for the damage.I have since discovered that numerous other customers have had similar experiences with this company, which essentially demonstrates that this is their usual way of operating. I have also emailed customers services over 2 weeks ago and haven't received so much as confirmation of receipt. What an absolute disrespect and disregard of their customers and our custom! You seem to be very shortsighted by thinking you are saving money by essentially cutting corners and fleecing customers, but overall you will be the losers. See, I will never ever use your company again and have told everyone who will listen about your abysmal and unprofessional company and service. Rest assured, I will continue to do so.USE THIS COMPANY AT YOUR PERIL!Update (3/11/2025): This is a phony response to save face! The email address provided doesn’t even exist and yep, you’ve guessed it, still zero correspondence from customer services. Anyway, I’ve accepted the loss now. Just wanted to let you all know what this company is really about!————————And this is how this company speaks to their customers! How about you provide a correct email address? How about apologising for giving me one that doesn’t work/isn’t real? Thank you so much for revealing exactly the company you are!
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We offer a range of specialist service including cleaning delicate evening wear, suede and leather, soft toys, full laundry service, curtains, blinds and rugs. We implement environmentally friendly technology and proud to be recognised as the as ‘the greener dry cleaner’. Our branches have a wide selection of as well as on-site tailoring and a collection and delivery service.See more
