americandrycleaningcompany.com

Ruined my moose knuckle jacket.

UPDATED SINCE RESPONSE RECEIVED. Thank you for your reply. However, I must correct several inaccuracies and reiterate the facts of this matter, as well as my continued dissatisfaction with how it has been handled.To clarify:I brought my jacket to your Blackfriars branch on 25th January and collected it on 4th February 2025. You claim to have sent an email on 4th March, but at that time, I had not provided any email address to your staff. I later supplied one after being asked to do so, which was after 4th March.Despite my repeated follow-ups with Peter on 24th March, 29th March, and 6th May, no one ever mentioned that an email response had already been sent.When I spoke to Peter on 29th September, I requested the sender’s email address, and he said he would call me back but failed to do so. When I called again on 2nd October, Mark informed me that Peter would not be calling back and that there was “nothing Peter could do.”After I texted Peter on 3rd October to state that I intended to take the matter to court, I suddenly received, for the first time, an email containing what was described as your “response from 4th March.” This raises serious doubts about the authenticity of that correspondence, as I never received it before and confirmed by checking all inboxes, including spam and junk folders.Furthermore, before handing over my jacket, I specifically asked the member of staff whether cleaning it posed any risk. I was assured that your company specialized in such garments and that there would be no issue. At no point were any risks explained by the store manager or any member of staff. Had I been informed otherwise, I would never have agreed to proceed.There were also no terms and conditions printed on my receipt, contrary to your claim that these are available “on the dry cleaning ticket.”Despite my numerous attempts to resolve this matter amicably, I have received no offer of a refund, no accountability, and no meaningful resolution. I was informed that my case was “closed” despite ongoing communication and evidence showing I have been pursuing this since February.As stated in my previous correspondence, I have now issued a 14-day deadline for a response before initiating legal action. I urge you to address this matter promptly and provide a fair resolution within that timeframe.________________________ORIGIONAL REVIEW Ruined my moose knuckle jacket.Even though they apparently “specialize” in down jacketsI wish I could upload pictures of my jacket. I have silver buttons and missing zips…. My buttons were BLACK and I had no mixing zips when I brought it to store. I’ve chased it from February til now October. They state they emailed me but didn’t have my email. I provided it to them they closed my case as I apparently didn’t reply to an email. But I am yet to receive an email. Mark in HQ is rude, dismissive and very unhelpful, I’ll be taking this to little claims court as they are refusing to do anything regarding it and blaming me. Mark has blocked me from calling. Mark refused to provide me with the date and email address of the sender I should have received an email from. Mark refused to provide me with my email address inorder to confirm if it’s right or wrong. I can not get through to anyone other than mark which is so frustrating. I’ve now been blocked and can not call them. Worst experience ever. So much time energy and emotion gone into chasing this company for a solution. And I’ve been left with none. I wouldn’t recommend cleaning anything with them.

Date of experience: Oct 03, 2025