I entrusted American Drycleaning – Gloucester Road with a brand new Prada dress, using their so-called “premium service.” The result was deeply disappointing: the dress came back damaged, with irregular discoloration—subtle yet clearly visible shifts in shade on sections of the white fabric—and fabric deterioration in isolated areas. Even without expert knowledge, it raises a serious question: how can a single, high-quality garment be damaged in separate, scattered places?Instead of accountability, I was met with excuses. The store manager blamed customer service, and customer service blamed Prada—suggesting the damage was due to the fabric quality of a luxury designer dress. That level of deflection is both unprofessional and absurd.To make matters worse, the email responses I received were nearly identical to those sent to other customers I know who experienced similar issues. There is nothing "premium" about a business that copies and pastes its denials while offering no solution.Whether you’re a private client or a business, I strongly advise you to take your garments elsewhere. There are better, more responsible dry cleaners who value their clients and understand the meaning of care and trust.If this has happened to you, you are not alone. Most likely, they’ll respond as they do to every client—that their Branch Manager, Area Manager, and Technical Director have all thoroughly inspected your dress after cleaning and found no issues.Trust is earned. This business lost mine entirely.
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We offer a range of specialist service including cleaning delicate evening wear, suede and leather, soft toys, full laundry service, curtains, blinds and rugs. We implement environmentally friendly technology and proud to be recognised as the as ‘the greener dry cleaner’. Our branches have a wide selection of as well as on-site tailoring and a collection and delivery service.See more
