I was using PayPal and accidentally picked an address that was from my old residence for the ship to. Once I found out I picked the wrong address so immediately emailed them this all took place about 5 minutes after paying. This was on Saturday around 11am. I asked them to change the address to my current address. They responded about 30 minutes later with a story that they couldn’t change anything because it had to match the bill to address for the credit card. I replied to cancel the order since the address was incorrect and the card should have generated an error, but it didn’t. Later I received another email stating it was too late to change since they had already shipped it. Remember it’s Saturday before noon.
This whole thing should have been easily corrected. I realize I picked the wrong ship to. But now I have paid and probably won’t receive the product since it’s going to the wrong address.
By the way I would say their customer service isn’t very helpful. I won’t be buying anything from this company going forward.
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