americarsrc.com

Absolutely shocking Customer Service I…

Absolutely shocking Customer Service I booked a seven seater car, in January 2025 for a pick up at Orlando International Airport on the 26th of July 2025, I also paid for the additional insurance for the same period, when we eventually arrived at the pick up point, as we had to wait 50 minutes for a shuttle as the hire car company was off airport which was with Americars we were told by the two members of staff (Man and women) one of them being a manager supposedly, that they don't have any seven seaters and they would only be able to get one the next day, as an alternative they could give me two cars!! The whole purpose of one vehicle IE a seven seater was because only one of us drives, therefore this solution was absolutely useless

,the attitude of the two people inside the Americacars office was very nonchalant and almost to the point of being rude, and most definitely with no apparent care in the world, when in fact this was not a very good start to our family vacation, and caused us some amount of distress as we we're at an off airport location, of which we had to wait 50 minutes for a shuttle! As the alternative option was of no use to us, being that there was only one driver in the family, we had to to choose another Car Hire company, So I informed Americars that this was no good and we would not be taking the cars as this is not what we booked, (only 6 months earlier) this caused a major disruption in our holiday plans with my family, 
We managed to find a seven seater car with another company at nearly $4000 which obviously I was and am not happy about at all, I have sent an email and would want 
A complaints form that I can complete and officially log with the Americars company .
I would like an apology from Americars,
Refund of the insurance for a car which I never got to hire, 
Compensation for the distress caused on the first day of our vacation
, I shall be looking into Florida consumer laws and Car Hire legislation as I truly believe this is despicable
Most Definitely would not use these again, as it made for a very bad start to a holiday with our eight year old grandson and the rest of my family

Date of experience: Jul 26, 2025