americarsrc.com

Buy their insurance or not car.

This was the worst experience we have ever had at a Car Rentral Agency. First off, I checked my State Farm Insurance that nothing had changed in the rental business so i would not have this kind of problem. They assured me that I had plenty of insurance to cover any rental agency.I went with a company called Discovercars.com.They third partied me to Americars.comThey were wrong about AMERICARS, though.I paid Americars upfront, a down payment, and I need them to pick us up at 12:15 AM as that was when our flight came in to Orlando. Paid an extra $80 for this!I called them 3 days prior to make sure someone would pick us up and shuttle us to their office building at 12;15 in the morning for us to pick up our car, They assured us they would. Asked them how much I owed at pickup and they said $575.The pickup was fine, the shuttle dropped us off in a parking lot with hundreds of cars that were shared with other agency, approximately 4.5 miles from airport.When walked to their office in a wooden shed, their was a wife with two children sitting on their luggage outside, while their husband and dad was inside arguing with the agent about not paying any extra money not known about before he arrived. I spoke with the other agent waiting for us and he was in a bad mood cause he had to wait for us to arrive and trold me that. Said he worked all day and had to wait for us to arrive. They he told me I need to have $1,000,000.00 of insurance so I had to purchase additional from them for an extra $25 a day. I needed car for 25 days.($625)I told them no, and they would not give up a car to us. This is now 1AM in the morning, in a parking lot in a wooden shed, 5 miles from the airport. I showed them my insurance, and they said they can lower the price to $15 a day. I saw I was not getting the car without paying anything, so I figured I will just pay the extra $400 and fight it out later. Then they wanted money for gas and tolls. I explained I had just purchased a New I Pass and was told to put Rental Car Plate in and this will work for us. Agent said this will not work, and wanted another $250 to cover this. I told them they still have my credit card in their handl so go ahead and get me out of here.Meanwhile the gentleman next to me arguing with his agent, agreed to an additional price and then his agent upped him again. He said no way, and his agent ripped up his contract in front of all of us, slammed his laptop closed, and left the shed and went home. This caused our agent to get on his cell phone and yell in Spanish to someone for 5 minutes about what happeded.Then this gentleman said he will wait til I am done so he can use our agent. I told him I am not doing any better over here. (And, by the way, this was only a two person shed so their was no one left if our agent left.Then they pulled up this 3 year old piece of crap Nissan, with dents on all four sides, missing a hubcap, filthy inside, smoked scuzzed windows, and my wife said she will not ride in this. I took car and left for my first destination.Called the next day and explained this car was totally trashed and demanded another different vehicle.The next vehicle I received was better, and finished our trip.So, they did get an extra $650 from us and I tried to recoup when I got home, but to no avail.Total ripoff company, extorting money when they have you there unknown many, stay away, beware of Americars.

Date of experience: Mar 14, 2025