americarsrc.com

Dear Sirs,

Dear Sirs,Yesterday 10.01.2025 at 10:00 I arrived at the PickUp area of Miami airport to be taken to pick up the car in your depot as per your confirmation note no. CJT 0159619439.At 10:30 am, since your van had not yet arrived, I took a taxi to reach your offices at 2301 NW 33rd Ave Americars where, unfortunately, the employee who was at the counter did not want to give me the car for the following reasons:1) She could not accept my insurance policy, but forced me to take out a new insurance policy with a higher cost, even though initially, after speaking with her manager, she had submitted a statement to me in which I assumed all risks arising from the rental.2) She could not accept my personal Sun Pass regularly active and functioning, so she forced me to take out another contract with the Sun Pass of Your company with a highe cost to pay.Despite having shown your confirmation note in which there is not written or reported any of the two conditions requested orally and not in writing, despite the reasons I presented, the Manager to whom the employee was speaking by telephone refused to hand over the car to me.For the above, subject to further action also in the media, to protect my interests, I ask that the entire sum of € 327.00 be immediately returned, of which € 27 have already been charged to my American Express Platinum credit card.Hoping for a quick note from you apologizing for the incident that made me waste a lot of time and the rapid reimbursement of what is already charged to my credit card, with a warning not to charge other sums, I send you kind regards.Marcello Vincenzi.P.S.I have a video of the above to demostate what appened.

Date of experience: Jan 10, 2025