americarsrc.com

CAUTION! Orlando Office info

This is for the Orlando Office in October 2024Pros -Good Prices....only without insurance.Cons -- No car breakdown for free.- No regular customer service - number flips to other branch and no one will call you back and sometimes you get caught in being passed from one person to another who do not how to handle the situation.- No replies to emails - very unprofessional.- Cars are ok but have a lot more wear and tear compared to other hire companies. Insist on making sure everything is documented/ photos taken.- Difficult to find if you are going there yourself.- Main office in Miami and Orlando has a satellite office which is located in a container. Quite Nice.Always ask for a hard copy before you sign as mistakes on the paperwork will cost you, their female agent only let me sign the phone screen when checking out the car but they do have a printer and make sure they print this out before signing to spot for mistakes which they made even after spending nearly 2 hours trying to rent this vehicle that we prebooked. It took me 5 days of chasing them to resolve the paperwork mistakes, which was a waste of my time as I did not need that headache chasing something that they should have done right in the first place, this is what they are getting paid for! If you traveling from Uk/ Europe you can buy a yearly car hire insurance from places like google search icarhireinsurance.com (I have used them for several years and its low yearly cost will pay for itself which is equivalent to 3 days hire damage cover - it also covers upto 9 drivers on your insurance) this way you do not need to purchase any car insurance with any car company worldwide and you can not be forced to buy this - check the information on the Attorney General - google search attorney general office Florida + consumer-protection/how-to-protect-yourself-car-rentals.Overall it would be less headache renting from the bigger companies - however to keep the costs low this is a god enough company as long as you follow the advise above. DO NOT BE FORCED into buying extra insurance, whichever type they may insist you need - please check your own insurance and please refer to Florida attorney general information as you can make official complaints directly to them.Happy Driving

Date of experience: Oct 11, 2024