americarsrc.com

AVOID AT ALL COSTS!

This is an absolute disgrace of a company — AVOID AT ALL COSTS! They steal, lie, and respond to all inquiries with complete radio silence.We booked Americars Auto Rental with pick up time 7pm at Orlando airport. Our first reach out to the company was 06:23, via WhatsApp (like the booking confirmation told us to do). No answer. For three hours we called, texted and e-mailed the company - still with no answer. We waited at all three possible pick-up points that we found in the voucher and through Google searches. We asked EVERY driver at all three locations for an hour and a half, but none of them had even heard of the company. At this point we had traveled for 24 hours and the kids where exhausted. We had to hire a temporary car from Hertz to get us to the hotel, costing usWhen we finally got in touch with the company the next morning, we were told to return to the airport and contact them to get picked up by a shuttle. After a lot of back and forth that day as well, we found the right shuttle bus (with a completely different logo and name than the company we rented from) and arrived at an office in a small container. The girl working there was defensive from the start and explained the chaos the day before by saying they had been "very busy." We presented receipts for the temporary rental from Hertz, but it was out of the question that they would pay for it. They were not at fault. After long discussions, it was time to pay. When I booked, I prepaid €128 and was supposed to pay $371.25 when I picked up the car. I paid for and booked a full-size SUV. At pick up, I had to pay $666.21 (without extra insurance) and (hold on to your seats) what we received was a MID-SIZE SUV!! I overheard the employee talking to her manager on the phone (she said there was an issue with her system, so she had to call for help), where she said (in Spanish) that I was supposed to get a full-size SUV. Her manager responded with something on the other end, and then the employee replied, 'I’ll give her a mid-size SUV.' When we went out to the car and I tried to complain, she said this was the only car they had for us. At that point, we were so exhausted and fed up with the situation that I was on the verge of tears.So there - 24 hours delayed, with a car that’s too small for our luggage, having paid double what we were supposed to for a worse and smaller car — and in addition, we paid $159.75 for a Hertz car for one day.The company stopped responding to us and refused to issue any refunds. Three weeks after we returned the car, the company charged another $69.98 for fuel, even though the car was returned with a completely full tank. This is a really untrustworthy company, and I never want to hear their name again. I wish I could give them zero stars.

Date of experience: Oct 03, 2024