americarsrc.com

I gave 1 star only because the rental…

I gave 1 star only because the rental price was fair enough. Here’s my very sad and disappointing experience with Americars.We landed at Fort Lauderdale on August 5th and had booked the car for 9:30 pm.Our plane landed about an hour late due to weather conditions. As soon as we claimed our baggage at the airport, we called the Americars phone number -0019548303997- as stated on the booking confirmation: ‘Having collected your luggage, go outside, and a Shuttle will be provided for pickup at your arrival terminal. Please call or text +1 (954)-830-3997, and the representative will provide a Shuttle pickup.’We waited and waited, but no shuttle ever came. We texted and called again, and the person who answered just hung up the phone. After an hour and a half, we asked a random shuttle driver if he could take us to the Americars address, and luckily, he was headed to a nearby building.When we arrived at Americars, we discovered that they close the office at 8:00 pm, so it was impossible to get the car (even though we had a booking for 9:30 pm). We called again, and the person on the phone just said, ‘I’m sorry.’We had to return to the airport with the same shuttle and then paid for an Uber to go around and find a room in a different hotel: we tried five hotels, but there were no rooms available.We ended up back at the airport and had to sleep on the floor. None of my family—my wife, my 17-year-old son, or myself—could sleep. We lost the money we had paid for our booked hotel in Miami.The next day, we arrived at Americars before 7:00 am, but no one was there. Here’s what is stated on the Americars booking confirmation: ‘Business hours 07:00 - 20:00 (Monday). Outside of business hours (for an additional fee): 00:00-06:59, 20:01-23:59.’I had to call the same phone number multiple times, and the lady who answered kept telling me she couldn’t find the booking. After spending at least 30 minutes on the phone, I had to scream, literally scream, that I was going to call the police, and then she hung up. After several more minutes, I got a phone call, and a different person told me that ‘someone will arrive in 45 minutes.’When someone finally arrived at Americars, they had the nerve to ask me to leave a good review while smiling.I don’t need to add more.

Date of experience: Aug 05, 2024