I’ve been with Ameriprise and RiverSource since the early 2000s, and I wouldn’t recommend them to anyone seeking responsive, client-centered service.My experience has been marked by a recurring cycle of mismanagement, contradictory advice, and increasingly dismissive treatment that no client should have to endure.I’ve been trying to transfer an annuity for years. Every time I try again, I’m met with lost paperwork, conflicting advice (different answers every time I call), and forms that feel like booby traps. These forms are not fillable, and Ameriprise’s digital infrastructure is far behind industry standards. The process is exhausting and opaque. Eventually, I have to give up—only to repeat the cycle again later when I work up the courage.Most recently, I was treated with outright disrespect by a customer service rep. It was the final straw. Ameriprise’s priority is clear: keep your money under their management, no matter how poorly they treat you.If you're just starting out, think carefully before committing. If you're a legacy client like me, you're not alone in your frustration.
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Ameriprise Financial, Inc. is an American diversified financial services company.