I've been an Ameriprise client and paid yearly for advisory services, trusting that my advisor and the company would act in my best interest-as they are both legally and ethically obligated to do. Unfortunately, that did not happen. When I decided to move my IRA to a new company, I personally called my advisor out of respect, as we had always had a great working relationship and I genuinely trusted her. Even so, Ameriprise handled my transfer extremely poorly. They sent my IRA funds through regular mail- no tracking number, no overnight delivery, and no communication. The new transfer paperwork that my new company submitted clearly included an option for overnight mai., yet Ameriprise chose not to use it and now claims that no one requested or authorized it. I was never contacted to confirm my preference-I absolutely would have paid for overnight or a wire transfer. To make matters worse, after the transfer was initiated, I was informed that I "no longer had an advisor", even though I had paid a full year of advisory service and we were only six months into that term.I want to note I never submitted paperwork to close my account-I was simply transferring funds at this time. It is unbelievable that a financial institution would send a client's retirement funds through regular, untracked mail. The lack of accountability, communication and care shown throughout this process is unacceptable. It's clear that Ameriprise only values clients as long as their money remains with them - the moment you move your funds, they stop caring.
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Ameriprise Financial, Inc. is an American diversified financial services company.