ampfutures.com

On October 24

On October 23, 2025, I reported a complaint to Trustpilot about AMP Futures. The company quickly contacted me, apologized, and resolved the issue, prompting me to delete my complaint from Trustpilot. However, today, without any explanation, they closed my account and rejected my new account application. This sudden action, with no reason provided, makes the company seem untrustworthy and suggests retaliatory behavior. With many reputable brokers available, I will choose another one.Original Complaint (Posted on Trustpilot, October 23, 2025): I’ve been a funded client of AMP Futures for over a year and generally love the platform. However, I’ve been waiting over 10 days for a simple phone number update on my account. I’ve submitted multiple support tickets to new accounts team including screenshots and ID verification, and followed up via email, but received no response. This is particularly frustrating because:A phone number is required for two-factor authentication (2FA) and login recovery.There’s been no acknowledgment, no estimated time of resolution, and no alternative contact method provided.Other brokers, such as EdgeClear, respond to similar requests within 24–48 hours.While AMP’s 24/5 live chat and phone support are excellent for trading issues, their account management support seems completely neglected.Dear AMP Futures Support Team,I am writing to address the sudden closure of my account ) and the rejection of my new account application on October 24, 2025, with no clear explanation provided. Your team stated that my activity violated your fraud-prevention policies, but I have not received any specific details or evidence of this alleged violation via email or any other communication. This lack of transparency is unacceptable and makes your explanation seem unbelievable.On October 23, 2025, I reported a complaint to Trustpilot about delays in updating my phone number, which is critical for two-factor authentication and login recovery. Your team promptly contacted me, apologized, and resolved the issue, leading me to delete the complaint. However, the subsequent closure of my account and rejection of my new application, without any reason or evidence, feels retaliatory and unjust.I demand a detailed explanation of the specific activities you claim violated your fraud-prevention policies. If such violations were detected, why was I not notified via email with clear documentation? I am prepared to provide every single conversation between myself and AMP Futures, including support tickets, emails, and screenshots, to demonstrate my compliance with your terms.Your actions have undermined my trust in AMP Futures, especially when other brokers, like EdgeClear, handle similar issues professionally and promptly. If you believe I violated your policies, you should make this information public or at least share it directly with me. I expect a response with a clear explanation and evidence within or I will escalate this matter further, including reporting it to relevant regulatory bodies.Thank you for addressing this urgently. I await your prompt response.

Date of experience: Oct 24, 2025