I read negative reviews after ordering a lamp with magnifier, which made me anxious as I hadn't received shipping information. The tracking link they provided didn't work, and my account showed no dispatch. After contacting customer service for a delivery date, I suddenly received an email saying it was dispatched, preventing me from canceling without incurring return fees. I later discovered the product was shipped from abroad, not the local office as I had assumed. When it arrived, it was used, with fingerprints and smudges on the lens. I decided to keep it since it functions as intended, but the state it arrived in and the poor customer service leave much to be desired.
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