Car was fine. Clean. Drivers were nice. The real issue was safety and the sale of a product they could not provide. I paid for roundtrip private car for my family from Punta Cana airport to our hotel, specifically because they offered a car seat for an additional fee. We were going to bring a car seat because safety for our toddler is very important to us. For both rides, the driver did not know how to properly install the car seat so we were unable to use it. I didnt bring a car seat because they were supposed to provide one. I paid a premium for their car service and yet they sold me a service they could not provide. After the first trip I let them know that they car seat could not be used because the driver had no idea how to install it. They assured me that for the ride home the driver would install the seat properly. When we got in the car to go back to airport, the car seat was not installed even close to the correct way. These were not the tyep of carseats we were used to so I did not know how to install it myself, but I did know that they were not installed correctly. The car seat could move around freely and was not remotely stable. Having drivers who do not know how to properly install car seats (despite selling the service) and therefore forcing passengers to put their children in unsafe situations is unacceptable. I then followed up demanding a full refund. Although they did drive us, it was unsafe and we paid a premium for a service they could not provide. I would have brought my own carseat and used a much cheaper taxi had I know they couldn't actually install the seat. After several emails they best they would offer is a refund for the car seat charge. So they offered zero compensation for selling a service they couldnt provide nor compensation for putting my family at risk. Even after all of that, it has been over a month and they still havent even refunded the charge for the car seat. Terrible customer service and zero accountability.
Claim your business profile now and gain access to all features and respond to customer reviews.
We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
