My experience with Amstar Excursions was extremely disappointing. I booked a catamaran excursion for myself and my 70-year-old father while vacationing in Mexico. Due to high winds, Amstar postponed the excursion not once, but three separate times. While weather delays are understandable, what followed was completely unacceptable.After multiple postponements, the excursion was ultimately pushed to the very day I was forced to leave due to major flight disruptions caused by a storm. Despite the fact that we never had the opportunity to participate — through no fault of our own — Amstar refused to provide any reimbursement.The lack of flexibility and basic customer consideration was shocking. It was apparently acceptable for them to cancel or reschedule due to weather, yet when circumstances outside of our control prevented us from attending, they showed zero willingness to work toward a fair resolution.This reflects very poorly on their company. The customer service was awful, the policies feel one-sided, and the overall handling of the situation was incredibly frustrating. I would not recommend Amstar Excursions to anyone.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
