After paying in advance for a excursion to Chechen Izta and meeting all the requirements they forgot to register me for the tour. I found that out after waiting for a hour after the supposed pickup time. After the first 15 minutes of late shuttle arrival, I was told they were just running behind. After 30 minutes Amstar rep decided to call and see what the delay was. Driver was to call back. Seems I wasn't on the pickup list. I ask for the driver to return, no help there. I ask Amstar to send a taxi to make it up, they said no, we will give your money back. We purchased a vacation with the purpose of visiting the Mayan ruins. All we got was "sorry". Nothing for the missed adventure, learning historical information. Zero consideration from Amstar.
Claim your business profile now and gain access to all features and respond to customer reviews.
We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
From hand-picked excursions to private itineraries, plus a wide range of transportation options, we aim to offer only the highest quality destination experiences, so every moment feels personal and special. See more
