On the 14th of May, we purchased a day trip scheduled for the 17th of May. We were assured that the itinerary included visits to Chichen Itza, Valladolid, and a cenote. However, an hour and a half after being picked up from our hotel, we were informed that Valladolid had been blocked and unavailable to tourists since the previous week, and that all vendors had been notified.When we raised this issue with an Amstar representative the following day, he seemed to immediately know what our concern was and mentioned he had been notified only the day before. We paid for three destinations, but unfortunately, we only visited two. Amstar should have been aware of the situation in Valladolid at the time of booking and informed us accordingly. This experience was disappointing and did not meet the expectations set when we purchased the trip.
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We have been providing this personalized approach to travel services for 35 years, pairing deep in-destination understanding with attentive, elevated service. This allows us to deliver truly unique experiences in some of the world’s most beautiful spots: think Mexico, Jamaica, the Dominican Republic, Costa Rica, Curacao, St. Martin, Aruba, St. Lucia, and Hawaii.
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